Delete your account

How it works

1. In Settings, under "Data & privacy", you request the deletion link.
2. We send you the link by email.
3. Click the link and confirm the deletion, and your account starts resting right away.
4. For 30 days you can cancel the deletion: sign in and choose “Cancel the deletion”.
5. After the 30 days, your account is deleted for good.

What happens during that time

• All your sessions end right away.
• If you sign in during the 30 days, you'll only see your account's recovery page.
• You can cancel the deletion there with one click.

Your subscription

• A running subscription stops renewing. At the latest, it ends when your account is deleted for good.
• If a payment is currently open or failed, the subscription ends right away when you confirm.
• There's no refund for the remaining term. Your statutory right of withdrawal stays unaffected.
• If you want to withdraw from a purchase, do it before you confirm: the billing area is locked afterward.
• If you cancel the deletion before the term ends, the subscription renews again. This only applies if it wasn't already canceled before and didn't end immediately when you confirmed.

What gets deleted

• Your account and your login credentials.
• Your own garden accounts with everything in them, such as gardens, plants, diary, tasks and photos.
• Your published listings.

What remains

• Your receipts stay in our receipt archive for 8 years, but without your name.
• Backups (database and uploaded photos) age out, which takes up to 13 months.
• Your contributions in other garden accounts stay, but without your name.
• Support cases are kept for 6 years (German commercial law, § 257 HGB).
• If you've objected to receiving email from us, your address stays on our suppression list so we don't contact you again.
• Payments and invoices stay with our payment provider, which has its own retention duties.